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PRIVACY POLICY

Privacy Policy

Last Updated: Jan 2025

Language Notice

You expressly agree that this Privacy Policy and all related documents be drawn up in English. Conformément aux exigences de la Charte de la langue française du Québec, vous acceptez expressément que cette politique de confidentialité et tous les documents qui s'y rapportent soient rédigés en anglais.

Introduction

Ashley Shaw ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, products, and services.

1. Scope and Consent

1.1 Application

This Privacy Policy applies to all personal information collected through:

  • Our website

  • Online courses and programs

  • Digital products

  • Email communications

  • Customer support interactions

  • Marketing activities

1.2 Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

2. Personal Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Name and contact information

  • Billing and payment details

  • Account credentials

  • Course progress and completion data

  • Communications with us

  • Survey responses

  • Profile information

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • IP address and device information

  • Browser type and settings

  • Operating system

  • Website usage data

  • Cookie data

  • Geographic location (country/region level)

2.3 Third-Party Information

We may receive information about you from:

  • Payment processors

  • Analytics providers

  • Marketing partners

  • Social media platforms (if you connect them to our services)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

  • Providing access to purchased products

  • Processing payments

  • Delivering course content

  • Managing your account

  • Responding to support requests

3.2 Communication

  • Sending transactional emails

  • Providing course updates

  • Delivering marketing communications (with consent)

  • Responding to inquiries

  • Sending administrative notices

3.3 Improvement and Analysis

  • Analyzing service usage

  • Improving user experience

  • Developing new features

  • Troubleshooting technical issues

  • Conducting research and analytics

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted service providers who help us:

  • Process payments

  • Host our website and content

  • Deliver emails

  • Analyze data

  • Provide customer support

  • Manage marketing campaigns

4.2 Legal Requirements

We may disclose information:

  • To comply with legal obligations

  • To protect our rights and property

  • To prevent fraud or abuse

  • In response to valid legal requests

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data

  • Secure hosting environments

  • Access controls

  • Regular security assessments

  • Employee training

5.2 Data Retention

We retain personal information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

6. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

  • Assess your personal information

  • Correct inaccurate information

  • Withdraw consent for optional data processing

  • Request deletion of your information (where applicable)

  • Receive information about our privacy practices

  • File a complaint with privacy authorities

7. International Data Transfers

Your information may be transferred to and processed in countries outside Canada. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Cookies and Tracking

9.1 Cookies We Use

We use cookies and similar technologies to:

  • Maintain your session

  • Remember your preferences

  • Analyze website usage

  • Personalize content

  • Measure marketing effectiveness

9.2 Cookie Controls

You can control cookies through your browser settings. Disabling cookies may limit some features of our services.

10. Marketing Communications

10.1 Email Marketing

We send marketing emails only with your consent. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

  • Updating your communication preferences

10.2 Targeted Advertising

We may use your information for targeted advertising. You can opt out through:

  • Your account settings

  • Ad platform controls

  • Contacting us directly

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Email notification

  • Website notice

  • Account dashboard alert

12. Contact Us

For privacy-related inquiries or to exercise your privacy rights, contact us at: Ashley Shaw, 2016 Olive Street, Sarnia, Ontario, Canada Email: [email protected] 

13. Regulatory Information

You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner if you have concerns about our privacy practices.Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 www.priv.gc.ca