Exceeding Guest Expectations: Go Beyond the Obvious

Customer Magic

As a business owner, is there something more you can do to give your customer a more interactive experience?

We can learn a lot from Disneyland theme parks. They bring magic as soon as the guests arrive and it doesn’t stop there.

They focus in on the details, from the maps to the drinks. Even waiting in line is an interactive experience, as the guests get to play games as they wait. Their goal is to make everyone happy. Even if an ice cream cones falls, they ensure everyone gets a brand new one.

Try a little magic out on your customers, you may be surprised at the results.

Read more: Exceeding Guest Expectations: Go Beyond the Obvious | Talking Point

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