FAQs

HOW DO I GET ACCESS TO MY COntent?

HOW DO I ACCESS MY COURSES IF MY PASSWORD ISN'T WORKING?

how do i find my course material?

How do i put my membership on hold?

How do i cancel my membership?

What is your money back guarantee? 

If You Need More Help

Please send an email to support@ashleyshaw.zendesk.com

HOW DO I GET ACCESS TO MY COntent?

You will receive an email with further instructions on logging in. You can go to https://ashleyshaw.ca/login and use your login credentials to access your material. Your login credentials come instantly in an email so make sure to check your spam folder. Below are some additional instructions to help you along your way! If you are still struggling to find your course material, you can reach out to us at Support.

HOW DO I ACCESS MY COURSES IF MY PASSWORD ISN’T WORKING?

You can reset your password by clicking the “Reset Password” button. Sometimes these emails can get caught in the Spam or Promotions folder. If you cannot get access after 30 minutes, please open a Support Ticket by emailing us at Support and we will reset it for you. Your new password will be Firstname123 (Example: Ashley123) after it is reset.

how do i find my course material?

Each month, we release new content.

The content will be labeled as it is below with the title & month. Once you click on the course, it will bring you to the content. If you purchased a course and click the link and it tells you that you don’t have access, please email us at  Support and we’ll have a look for you!

How do I cancel my membership?

You can cancel your account by emailing our Support team. Cancellations take up to 3 business days to process once the cancellation form provided by the customer service agent has been received and completed. Refunds are not issued in the event of your billing date landing within those 3 business days.

Your membership comes with access to an online member’s portal. If you cancel your membership, you will no longer have access to the portal (*just like a gym membership – when you cancel, you don’t get access to a locker anymore). Your access to the Authentic AF with Ashley Shaw Facebook Group will be removed as well.* You’ll want to make sure you have downloaded everything from your portal prior to completing your cancellation form.*

If you had purchased any previous DFY 30-Day posting plans that are not subscriptions, you’ll still get access to those. 

What is your money back guarantee? 

We want you to be thrilled about your experience and get all the way through the first 30 days of your marketing funnel and through the Ideal Customer Workshop to make your decision.

If you’re consistent in using the funnel for all 30 days + have completed and submitted your work for the Ideal Customer Workshop and don’t gain a customer, you can simply let us know, provide proof of your 30 days of implementation and we will give you a full refund. 

We ask that you fill out our member experience survey so we can better understand what we can do to improve! **Proof must be submitted after the first 30 days of your membership.** Refunds aren’t given without the submission of homework.

Annual Membership Plan Refund Policy:

We are firm believers in our products and back them 100%. By choosing our annual membership plan, you are getting your materials deeply discounted at $997/year, which is $83/month. By purchasing this annual membership plan, you are of the understanding that once you purchase the materials, they are yours to keep! By purchasing the annual membership plan, you forgo any refunds of the materials.

If You Need More Help

Please send an email to support@ashleyshaw.zendesk.com