HOW DO I GET ACCESS TO MY COntent?
You will receive an email with further instructions on logging in. You can go to https://ashleyshaw.ca/login and use your login credentials to access your material. Your login credentials come instantly in an email. Below are some additional instructions to help you along your way! If you are still struggling to find your course material, you can reach out to us at the Support.
HOW DO I ACCESS MY COURSES IF MY PASSWORD ISN'T WORKING?
You can reset your password by clicking the "Reset password" button". Sometimes these emails can get caught in the spam folder. If you cannot get access after 30 minutes, please open a Support Ticket by emailing us at Support and we will reset it for you. Your new password will be Firstname123 (Example: Ashley123) after it is reset.
how do i find my course material?
Each month, we release new content.
The content will be labeled as it is below with the title & month. Once you click on the course, it will bring you to the content. If you purchased a course and click the link and it tells you that you don't have access, please email us at Support and we'll have a look for you!
How do i put my membership on hold?
You can put your membership on hold by emailing us at Support 3 days before your next payment comes out. If your request comes after the 3-day window, we cannot guarantee the next payment will be stopped and we will not process refunds if requests are made outside of the 3 day window. We can hold your membership for up to 6 months which enables you to keep your rate and all the bonuses associated with your membership. In cancelling your membership, you'll lose access to the bonuses and your membership rate. You'll always have access to the Done For You Content you purchased and will never lose access to that material.
How do i cancel my membership?
You can cancel your membership by emailing us at Support 3 days before your next payment comes out. If your request comes after the 3-day window, we do not process refunds as this is an information product and once released, it belongs to you.
You also have the option to hold your membership for up to 6 months which enables you to keep your rate and all the bonuses associated with your membership.
In cancelling your membership, you'll lose access to the bonuses and your membership rate. You'll always have access to the Done For You Content you purchased and will never lose access to that material.
What is your money back guarantee?
We want you to be completely satisfied with your purchase and for this reason, we offer a money-back guarantee.
Refunds will be completed if you use all 30-days of material and do not gain a sale from your DFY Plan. We require 30-days of accountability (**meaning you post for all 30 days using the templates) and 100% usage of the posting material, emails, Facebook group posts, freebies, etc.
We also require screenshots before and after the use of the material from your back office. Exceptions are not made for those that do not post all 30 days of content consistently and we require proof of all 30 posts.
This policy doesn't bend. If you want to use the money back guarantee, you need to do the work.
If You Need More Help
Please send an email to support@ashleyshaw.zendesk.com