FAQs

You will receive an email with further instructions on logging in. You can go to https://ashleyshaw.ca/login and use your login credentials to access your material. Your login credentials come instantly in an email. Below are some additional instructions to help you along your way! If you are still struggling to find your course material, you can reach out to us at Support.

You can reset your password by clicking the "Reset password" button". Sometimes these emails can get caught in the spam folder. If you cannot get access after 30 minutes, please open a Support Ticket by emailing us at Support and we will reset it for you. Your new password will be Firstname123 (Example: Ashley123) after it is reset.

Each month, we release new content.

The content will be labeled as it is below with the title & month. Once you click on the course, it will bring you to the content. If you purchased a course and click the link and it tells you that you don't have access, please email us at  Support and we'll have a look for you!

You can put your membership on hold by emailing us at Support 3 days before your next payment comes out. If your request comes after the 3-day window, we cannot guarantee the next payment will be stopped and we will not process refunds if requests are made outside of the 3 day window.

We can hold your membership for up to 30 days (allowed once per calendar year per customer) which enables you to keep your rate and all the bonuses associated with your membership. In cancelling your membership, you'll lose access to the bonuses and your membership rate. You'll always have access to the Done For You Content you purchased and will never lose access to that material.

You can cancel your account by emailing our Support team. Cancellations take up to 3 business days to process once the cancellation form provided by the customer service agent has been received and completed. Refunds are not issued in the event of your billing date landing within those 3 business days.

Your membership comes with access to an online member’s portal. If you cancel your membership, you will no longer have access to the portal (*just like a gym membership – when you cancel, you don’t get access to a locker anymore). Your access to the Authentic AF with Ashley Shaw Facebook Group will be removed as well.* You’ll want to make sure you have downloaded everything from your portal prior to completing your cancellation form.*

If you had purchased any previous DFY 30-Day posting plans that are not subscriptions, you’ll still get access to those.

If you don’t get at least one new customer in the next 30 days (which covers the price of your membership), I’ll refund everything you’ve paid.