FAQs

HOW DO I GET ACCESS TO MY COntent?

You will receive an email with further instructions on logging in. You can go to https://ashleyshaw.ca/login and use your login credentials to access your material. Your login credentials come instantly in an email. Below are some additional instructions to help you along your way! If you are still struggling to find your course material, you can reach out to us at Support.

HOW DO I ACCESS MY COURSES IF MY PASSWORD ISN’T WORKING?

You can reset your password by clicking the “Reset Password” button. Sometimes these emails can get caught in the Spam or Promotions folder. If you cannot get access after 30 minutes, please open a Support Ticket by emailing us at Support and we will reset it for you. Your new password will be Firstname123 (Example: Ashley123) after it is reset.

how do i find my course material?

Each month, we release new content.

The content will be labeled as it is below with the title & month. Once you click on the course, it will bring you to the content. If you purchased a course and click the link and it tells you that you don’t have access, please email us at  Support and we’ll have a look for you!

How do i put my membership on hold?

You can put your membership on hold by emailing us at Support 3 business days before your next payment comes out. If your request comes after the 3-day window, we cannot guarantee the next payment will be stopped and we will not process refunds if requests are made outside of the 3-day window. We can hold your membership for up to 6 months which enables you to keep your rate and all the bonuses associated with your membership.

How do i cancel my membership?

You can put your membership on hold by emailing us at Support 3 business days before your next payment comes out. If your request comes after the 3-day window, we cannot guarantee the next payment will be stopped and we will not process refunds if requests are made outside of the 3-day window.

Your membership comes with access to your online member’s portal. If you cancel your membership or put your membership on hold, you will no longer have access to the portal. Upon cancellation or hold of a subscription, members will immediately lose access to all content purchased. This includes access to the Social Selling Mastery Facebook Group.*

What is your money back guarantee? 

We want you to be thrilled about your experience and get all the way through the first 30 days of your marketing funnel and through the Ideal Customer Workshop to make your decision.

If you’re consistent in using the funnel for all 30 days + have completed and submitted your work for the Ideal Customer Workshop and don’t gain a customer, you can simply let us know, provide proof of your 30 days of implementation and we will give you a full refund. 

We only ask that you fill out our member experience survey so we can better understand what we can do to improve! **Proof must be submitted after the first 30 days of your membership.** Refunds aren’t given without the submission of homework.

Annual Membership Plan Refund Policy:

We are firm believers in our products and back them 100%. By choosing our annual membership plan, you are getting your materials deeply discounted at $997/year, which is $83/month. By purchasing this annual membership plan, you are of the understanding that once you purchase the materials, they are yours to keep! By purchasing the annual membership plan, you forgo any refunds of the materials.

If You Need More Help

Please send an email to [email protected]