HOW DO I GET ACCESS TO MY COntent?
You will receive an email with further instructions on logging in. You can go to https://ashleyshaw.ca/login and use your login credentials to access your material. Your login credentials come instantly in an email. Below are some additional instructions to help you along your way! If you are still struggling to find your course material, you can reach out to us at the Support.
HOW DO I ACCESS MY COURSES IF MY PASSWORD ISN'T WORKING?
You can reset your password by clicking the "Reset password" button". Sometimes these emails can get caught in the spam folder. If you cannot get access after 30 minutes, please open a Support Ticket by emailing us at Support and we will reset it for you. Your new password will be Firstname123 (Example: Ashley123) after it is reset.
how do i find my course material?
Each month, we release new content.
The content will be labeled as it is below with the title & month. Once you click on the course, it will bring you to the content. If you purchased a course and click the link and it tells you that you don't have access, please email us at Support and we'll have a look for you!
How do i put my membership on hold?
You can put your membership on hold by emailing us at Support 3 days before your next payment comes out. If your request comes after the 3-day window, we cannot guarantee the next payment will be stopped and we will not process refunds if requests are made outside of the 3 day window. We can hold your membership for up to 6 months which enables you to keep your rate and all the bonuses associated with your membership. In cancelling your membership, you'll lose access to the bonuses and your membership rate. You'll always have access to the Done For You Content you purchased and will never lose access to that material.
How do i cancel my membership?
You cancel or place your account on hold by emailing our support team by the 20th of the month which will ensure you aren't charged for the following month. If you send your request after the 20th of the month, you will be charged for the following month and your cancellation or hold will be active after that month. We can hold your membership for up to 6 months which reserves your membership rate & bonuses. Cancellations of service can be made directly through our support desk.
What is your money back guarantee?
We want you to be thrilled about your experience and get all the way through the first 30 days of your marketing funnel and through the ideal customer workshop to make your decision.
If you're consistent in using the funnel for all 30 days + have completed and submitted your work for the ideal customer workshop and don't gain a customer, you can simply let us know, provide proof of your 30 days of implementation and we will give you a full refund.
We only ask that you fill out our member experience survey so we can better understand what we can do to improve! **Proof must be submitted after the first 30 days of your membership.** Refunds aren't given without the submission of homework.
If You Need More Help
Please send an email to support@ashleyshaw.zendesk.com